FAQ
Shipping FAQ
We currently offer free international shipping on all orders.
Bondi Swim uses DHL eCommerce for all international orders, and Australia Post for all orders within Australia.
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Bondi Swim does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. Each country has their own laws when it comes to duties and taxes. These charges go to the country where the package is received and have no link to our shipping process. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Bondi Swim, please contact your local customs office to find out more information if you are unsure of the charges.
Care and Composition FAQ
DO NOT IRON. Rinse with cold water after contact with salt water or chlorine. Gentle Cold Machine Wash at 30C.
Orders FAQ
Absolutely! BONDI SWIM is based in Australia, managed and run by Australians. BONDI SWIM uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact our customer service team at hello@bondiswim.com and we will contact you regarding an alternative method to place your order!
Orders are dispatched from our warehouse based in Australia, and are estimated to arrive within 5-15 business days. Please note that transit times are measured at the point of dispatch.
There may be the occasional delay due to customs clearance processes which are outside of our control.
Once your order is shipped, we will send you an email including a tracking number. If you have not received this email please contact our customer service team info@bondiswim.com
Make sure your supplied address is attended during business hours. We cannot send to PO BOXES, please ensure a street address is supplied.
Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at info@bondiswim.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
A pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at info@bondiswim.com
Returns FAQ
Bondi Swim accepts refunds within 14 days of receiving our product.
Bondi Swim accepts exchanges for wrong sizes.
We only ask that the following requirements are met:
- Item/s must be in original condition, with all labels and original packaging intact.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping.
The shipping cost incurred for returning item/s to Bondi Swim for an exchange or refund are not covered nor reimbursed by us.
To initiate a return, simply email us at info@bondiswim.com using the e-mail address used to order the swim-shorts.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
Bondi Swim cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
Whilst we hope this never happens, if you do receive damaged product/s or have a manufacturing fault occur, please contact our customer service team immediately at info@bondiswim.com